Family Services

CPS recognises that significant life experiences can impact on the complex and challenging task of parenting.

Our dedicated Family Services team provides a range of free, community-based programs for families who are experiencing difficulties.

"Extremely helpful, friendly and professional. They made you feel comfortable and are non-judgemental. I highly recommend them to others". - Family Services client/mother

Creating Resilient Families For Children to Thrive

All parents require support to provide a nurturing environment for their kids but while some receive this support from their family, friends and communities, others require assistance from services like CPS. 

Family Services can offer:

  • Family services3 Counselling and support to assist in resolving family problems;
  • Social support for parents and children;
  • Supported Playgroups to foster and promote positive parent-child interaction, and improve parent/caregiver play skills and connection with their children;
  • Information and advice about child development and links to children’s services including kindergartens, child care and playgroups;
  • Individual and group-based support, education and skills development to help parents and carers raise happy, healthy kids;
  • Assistance for parents getting help from other services such as housing, Centrelink, disability services, adult health services and child health services;
  • Support and assistance to families to address the causes and harms of child abuse/neglect;
  • Information and links to other community groups and services as needed.  Appointments can be in your own home, our offices at Heidelberg or Thomastown, or another agreed place.
  • Our qualified and experienced staff work with families to identify their needs and develop goals to address those needs.

To find out how you can get a referral into one of these groups or for further information on other ways Family Services can help you, please contact ChildFIRST on (03) 9450 0955.

CPS groupwork flyer Term 3, 2017


School Holiday Program

Holiday program 2 CPS Family School Holiday Program is designed to educate and support parents and carers in creating positive play with their children. Parent participation in the program is an essential requirement for involvement which is supported and directed by qualified CPS facilitators.

Objectives of the program include;

  • Create affordable and replicable activities that promote stimulation and relationship building within the family unit
  • To promote the development and wellbeing of children and families through play
  • Build parental capacity to provide stimulating educational activities in the home environment
  • Foster emotional capacity to better communicate and interact socially

Targeted at vulnerable and disadvantaged families within the Whittlesea catchment who face barriers in accessing mainstream school holiday programs, the program has also welcomed a number of families from culturally and linguistically diverse backgrounds

The program has run each school holidays since September 2014 and continues to receive positive feedback from both children and their parents.